Aqua SD Shipping Policy

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Section 1: Free Shipping

1. Free Shipping Offer
   1. Free shipping applies to all orders over $499.
   2. Orders under that amount are subject to a flat rate:
      1. $29.99 per box (standard), or
      2. $19.99 for customers in California.
2. Exclusions
   1. Free shipping does not apply to:
      1. Saturday deliveries
      2. Live Sales
      3. Flash Sales

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Section 2: Live Sale and Flash Sale Policy

1. Customers may purchase a maximum of three (3) special deal items (e.g., $1 or $5 pieces) during any Live or Flash Sale.
2. Discount codes, store credits, and gift certificates are not valid during Live or Flash Sales.

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Section 3: Shipping Schedule

1. Shipments are processed Monday through Friday.
2. Friday shipments for Saturday arrival incur an additional $25 fee.
3. Customers must select their desired arrival date on the checkout calendar.
4. There is a $100 minimum order (excluding shipping) for all shipped orders. (This minimum does not apply to local pick-ups.)

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Section 4: Combining Orders

1. eBay Orders:
   If shipping has already been paid, you can combine your order at no extra charge by selecting “Ship with eBay Order.”
2. Website Orders:
   If a second order is placed on our website and shipping has already been paid, select “Ship with Previous Web Order” to combine at no additional cost.

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Section 5: Shipping Carrier and Service

• All orders are shipped via FedEx Priority Overnight Service.
• Delivery Times:
• Typically before 10:30 AM, 12:00 PM, or 3:00 PM (local time).
• Delivery times vary for rural areas.
• Signature is not required for delivery.
• Customers will receive an email with a FedEx tracking number by 6:30 PM PST (9:30 PM EST) on the day of shipment.

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Section 6: FedEx Hold for Pickup (Recommended)

We recommend using FedEx Hold for Pickup for better coral safety and earlier access to your shipment:

1. Packages are available earlier in the day.
2. They are stored in a climate-controlled facility, avoiding truck temperature fluctuations.
3. Please check your local FedEx Center’s pickup times before choosing this option.

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Section 7: Bagging and Packaging Process

1. Each coral is inspected for health before packaging.
2. Corals are bagged in clear poly bags and labeled with a Coral ID number matching your invoice.
3. Bags are sealed using high-grade poly clips to prevent leaks.
4. Each coral is verified and checked off by our shipping team.
5. Items are grouped into larger bags and placed in a styrofoam-lined box (box size varies).
6. Shipping peanuts are used to secure contents.
7. Depending on weather conditions, a heat pack, ice pack, or none will be added for temperature control.

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Section 8: Live Arrival Guarantee and DOA Policy

1. Aqua SD guarantees live arrival on all coral shipments.
2. In the rare event of a DOA (Dead on Arrival):

• • Email clear photos within 2 hours of delivery to aquasandiego@gmail.com.
  • Refunds are not issued; replacements are provided on future orders.
  • Shipping costs for replacements are paid by the customer.

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Section 9: Guarantee Limitations

The Live Arrival Guarantee is void if:

1. The delivery is refused.
2. No one is available to receive the package.
3. The package is not picked up from your FedEx facility within 6 hours of arrival.

Aqua SD is not responsible for delays caused by weather, mechanical issues, or FedEx service disruptions.

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Section 10: Additional Terms and Conditions

1. Corals can be held for up to 2 weeks with prior arrangement.
   1. After that period, Aqua SD is not responsible for the coral.
2. Applies to both local pick-ups and orders without a chosen shipping date.
3. Minimum order value for shipment: $100 (excluding shipping).
4. Aqua SD is not responsible for incorrect addresses provided by the customer.
5. Shipping fees are non-refundable.
6. A 20% restocking fee applies to any canceled orders.
7. The Live Arrival Guarantee does not apply to local pick-up orders.