Shipping

Shipping

 

  • FREE SHIPPING ON ORDERS OVER $499!  For orders below, shipping is a flat fee $29.99 per box or $19.99 f you're in California.
      • *Free shipping does not count towards Saturday Delivery
      • FREE SHIPPING DOES NOT COUNT ON LIVE SALE ORDERS
  • CALIFORNIA SHIPPING $19.99
  • We only Ship Tuesday, Wednesday, Thursday, and Friday*
    • *Shipping Friday for Saturday arrival has an extra $25 fee
  • Please select your shipment arrival date by the calendar provided during checkout.
  • Do you have an ebay order and shipping is already paid?
    • Combine at no extra charge! Just click "Ship With Ebay Order"
  • Want to place a second website order and shipping is paid?
    • Combine at no extra charge! Just click "ship with previous web order"
  • All orders are shipped UPS Next Day Air Service 

  • Depending on your area, deliveries are made before 10:30am, 12:00pm,  or 3:00pm (your local time)

  • Exceptions to those who live in rural areas

  • Signature is not required for delivery

  • Expect an e-mail with your tracking number by 6:30 pm PST (9:30pm EST) on the day it ships out

  • Tip: We highly recommend you use your local UPS Customer Center or Local UPS Store (Local store might charge- call store). 

    • 1. It is delivered earlier​

    • 2. Climate controlled facility vs. in a truck in hot/cold days

    • 3. PLEASE CHECK UPS CENTER FOR PICK UP TIMES 

Bagging & Boxing

  • Corals are first inspected for overall health

  • After inspection, corals are bagged in a clear poly bag

  • They are labeled by coral I.D.# that matches with your invoice

  • Then clipped with a high grade poly clip to ensure no leaks

  • Then our shipping staff checks off one coral at a time 

  • We then group them and place them in a bigger poly bag​​​

  • They are placed in a styrofoam lined box (box size depends on the number/size of corals)

  • Shipping peanuts are used to ensure package is stable

  • Shipping staff determines an ice pack, heat pack, or none depending on multiple weather factors (current location, switch hub, and final destination)

Guarantee, DOA & Policy

    • We guarantee live arrival.  In the unlikely event of a DOA (Dead on Arrival), we will need a clear digital picture within 2 hours of delivery.  E-mail the picture/s to aquasandiego@gmail.com.  

    • We do not give refunds.  We send replacements on future orders.  We do not cover the  shipping costs on replacements.

    • Guarantee is void if you refuse delivery of your order, if no one is available to receive the package, or package was not picked up from your UPS facility in a timely manner (within 6 hours of arrival).

    • Aqua SD cannot be held responsible for mechanical or weather delays by shipping company

    • We can hold corals for up to 2 weeks without prior arrangements made.  After the 2 week period, we are not responsible for the coral.  This applies to local pick up, and shipments that did not select a shipping date on the calendar.  
    • We are not responsible for incorrect addresses given.

    • Shipping is non refundable​, no exception
    • There is a 20% restocking fee to any cancelled orders
    • This guarantee does not apply for local pick up
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    USE COUPON CODE:
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    AT CHECKOUT
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    CLICK HERE

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