• FREE SHIPPING ON ORDERS OVER $499!  For orders below, shipping is a flat fee $29.99 per box or $19.99 f you're in California.
• *Free shipping does not count towards Saturday Delivery
• FREE SHIPPING DOES NOT COUNT ON LIVE SALE ORDERS or Auctions

• CALIFORNIA SHIPPING $19.99

• We Ship Monday, Tuesday, Wednesday, Thursday, and Friday*
• *Shipping Friday for Saturday arrival has an extra $25 fee

• Please select your shipment arrival date by the calendar provided during checkout.

• There is a minimum order of $100 (excluding shipping) for all orders being shipped out.  This does not apply for local pick up.

• Do you have an ebay order and shipping is already paid?
• Combine at no extra charge! Just click "Ship With Ebay Order"

• Want to place a second website order and shipping is paid?
• Combine at no extra charge! Just click "ship with previous web order"

• All orders are shipped UPS Next Day Air Service 

• Depending on your area, deliveries are made before 10:30am, 12:00pm,  or 3:00pm (your local time)

• Exceptions to those who live in rural areas

• Signature is not required for delivery

• Expect an e-mail with your tracking number by 6:30 pm PST (9:30pm EST) on the day it ships out

• Tip: We highly recommend you use your local UPS Customer Center or Local UPS Store (Local store might charge- call store). 

  • 1. It is delivered earlier​

  • 2. Climate controlled facility vs. in a truck in hot/cold days

  • 3. PLEASE CHECK UPS CENTER FOR PICK UP TIMES 

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Bagging & Boxing

• Corals are first inspected for overall health

• After inspection, corals are bagged in a clear poly bag

• They are labeled by coral I.D.# that matches with your invoice

• Then clipped with a high grade poly clip to ensure no leaks

• Then our shipping staff checks off one coral at a time 

• We then group them and place them in a bigger poly bag​​​

• They are placed in a styrofoam lined box (box size depends on the number/size of corals)

• Shipping peanuts are used to ensure package is stable

• Shipping staff determines an ice pack, heat pack, or none depending on multiple weather factors (current location, switch hub, and final destination)

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Guarantee, DOA & Policy

• • We guarantee live arrival.  In the unlikely event of a DOA (Dead on Arrival), we will need a clear digital picture within 2 hours of delivery.  E-mail the picture/s to aquasandiego@gmail.com.  

  • We do not give refunds.  We send replacements on future orders.  We do not cover the  shipping costs on replacements.

  • Guarantee is void if you refuse delivery of your order, if no one is available to receive the package, or package was not picked up from your UPS facility in a timely manner (within 6 hours of arrival).

  • Aqua SD cannot be held responsible for mechanical or weather delays by shipping company

  • We can hold corals for up to 2 weeks without prior arrangements made.  After the 2 week period, we are not responsible for the coral.  This applies to local pick up, and shipments that did not select a shipping date on the calendar.  
  • For orders that are shipped, minimal order of $100 (excluding freight charge) is required prior to shipping.

  • We are not responsible for incorrect addresses given.

  • Shipping is non refundable​, no exception
  • There is a 20% restocking fee to any cancelled orders
  • This guarantee does not apply for local pick up