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Privacy Policy

Privacy Policy

 

Protecting your private information is our priority. This Statement of Privacy applies to www.aquasd.com, and Aqua SD and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to include www.aquasd.com and Aqua SD. The Aqua SD website is an ecommerce site. By using the Aqua SD website, you consent to the data practices described in this statement.

 

Collection of your Personal Information

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

 

Sharing Information with Third Parties

Aqua SD does not sell, rent, or lease its customer lists to third parties.

 

Aqua SD may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Aqua SD, and they are required to maintain the confidentiality of your information.

 

 

 

Security of your Personal Information

Aqua SD secures your personal information from unauthorized access, use, or disclosure. Aqua SD uses the following methods for this purpose:

 

 -          SSL Protocol

 

When personal information (such as a credit card number) is transmitted to other websites, it is protected using encryption, such as the Secure Sockets Layer (SSL) protocol.

 

 

Right to Deletion

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

  • Delete your personal information from our records; and
  • Direct any service providers to delete your personal information from their records.

 

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

  • Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
  • Debug to identify and repair errors that impair existing intended functionality;
  • Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
  • Comply with the California Electronic Communications Privacy Act;
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
  • Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
  • Comply with an existing legal obligation; or
  • Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

 

Children Under Thirteen

Aqua SD does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

 

E-mail Communications

From time to time, Aqua SD may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.

 

If you would like to stop receiving marketing or promotional communications via email from Aqua SD, you may opt out of such communications by clicking on the UNSUBSCRIBE button.

 

Changes to this Statement

Aqua SD reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

 

Contact Information

Aqua SD welcomes your questions or comments regarding this Statement of Privacy. If you believe that Aqua SD has not adhered to this Statement, please contact Aqua SD at:

 

Aqua SD

7580 Clairemont Mesa Blvd

San Diego, California 92111

 

Email Address:

aquasandiego@gmail.com

 

Telephone number:

8585651910

Store Policy

  • We guarantee live arrival.  In the unlikely event of a DOA (Dead on Arrival), we will need a clear digital picture within 2 hours of delivery.  E-mail the picture/s to aquasandiego@gmail.com.  
  • We do not give refunds.  We send replacements and/or give store credit on future orders.  We do not cover the  shipping costs on replacements.
  • Guarantee is void if you refuse delivery of your order, if no one is available to receive the package, or package was not picked up from your UPS facility in a timely manner (within 6 hours of arrival).
  • Aqua SD cannot be held responsible for mechanical or weather delays by shipping company
  • There is a minimum order of $100 (excluding shipping) for all orders being shipped out.  This does not apply for local pick up.
  • We can hold corals for up to two weeks without prior arrangements made. After this two-week period, we are not responsible for the corals. This also applies to local pick up, shipments that did not select a shipping date on the calendar and orders that have not paid shipping by the time they are supposed to be sent out. If no arrangements have been made to hold your items for any longer than two weeks, after 30 days we can issue you 50% store credit, after 60 days we cannot offer any compensation for money spent.
  • If any coral is not in good condition to be shipped, we will contact you via phone and email to substitute it for a different one of equal value. If we are not able to get a hold you, we will give you store credit for the coral that was not shipped.
  • Cut off time for any new orders will be 12pm PST on ship out date.
  • For the safety of the animals, if weather conditions are too cold/hot we will reach out via phone and email to reschedule your shipment.  We want to ensure the best chance of survival for these animals.
  • We are not responsible for incorrect addresses given.
  • Shipping is non refundable​, no exception
  • There is a 20% restocking fee to any cancelled orders
  • This guarantee does not apply for local pick up

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