We guarantee live arrival. In the unlikely event of a DOA (Dead on Arrival), we will need a clear digital picture within 2 hours of delivery. E-mail the picture/s to aquasandiego@gmail.com.
We do not give refunds. We send replacements and/or give store credit on future orders. We do not cover the shipping costs on replacements.
Guarantee is void if you refuse delivery of your order, if no one is available to receive the package, or package was not picked up from your UPS facility in a timely manner (within 6 hours of arrival).
Aqua SD cannot be held responsible for mechanical or weather delays by shipping company
There is a minimum order of $100 (excluding shipping) for all orders being shipped out. This does not apply for local pick up.
We can hold corals for up to two weeks without prior arrangements made. After this two-week period, we are not responsible for the corals. This also applies to local pick up, shipments that did not select a shipping date on the calendar and orders that have not paid shipping by the time they are supposed to be sent out. If no arrangements have been made to hold your items for any longer than two weeks, after 30 days we can issue you 50% store credit, after 60 days we cannot offer any compensation for money spent.
If any coral is not in good condition to be shipped, we will contact you via phone and email to substitute it for a different one of equal value. If we are not able to get a hold you, we will give you store credit for the coral that was not shipped.
Cut off time for any new orders will be 12pm PST on ship out date.
For the safety of the animals, if weather conditions are too cold/hot we will reach out via phone and email to reschedule your shipment. We want to ensure the best chance of survival for these animals.
We are not responsible for incorrect addresses given.
Shipping is non refundable, no exception
There is a 20% restocking fee to any cancelled orders
